Technology On-boarding Coordinator

  • Sector: LMA UK Business Support
  • Contact: Shabnam Shaukat
  • Contact Email: shabnam.Shaukat@lmarecruitment.com
  • Start Date: ASAP
  • Client: LMA
  • Location: City of London
  • Salary: £240.00 - £260.00 per day + holiday pay
  • Expiry Date: 15 May 2022
  • Job Ref: BBBH394210_1651659790

A leading financial intelligence firm are seeking an experienced On-boarding Coordinator to join their busy team. This role reports to the Service Relationship Manager, EMEA for Group Operations Technology, part of the Global Support Division. This is a temporary position upto 6 months starting ASAP and is also hybrid.

Key Responsibilities:

· This is a temporary role within Group Operations Technology as part of the Service Management team to improve the company colleague experience around new starters being onboarded with their technology when first arriving in the company. This role is one of two positions across London and the US which will provide 'dedicated care' to the end-to-end handling of technology provisioning for new starters, from the moment HR first confirm their start date, right through to them completing a new starter survey after joining the company.
· The co-ordinators will support the Business Onboarding Buddies, HR, Recruitment, Line Managers and technology teams in hand-holding the processes at every step to ensure improvements are seen.
· This role will need to work closely with colleagues in IT Services and other areas of the business across all Divisions. It is key that this role engages, establishes and leads relationships with key stakeholders within the wider business community as well as collaborates with other company service partners which use the ServiceNow platform.

Primary responsibilities include:

· Liaise with the line managers to ensure they have received the log in credentials of their new starters, and they know the process for creating tickets for their new starters to order access to software, other systems and data required for their role.
· Tracking the progress of tickets once created and ensure that any issues or delays to the completion of the ticket are addressed
· Liaise with the Service Desk and Onsite Service Teams to ensure they are aware of incoming new starters and have enough laptop stock in place for the pipeline of new starters.

Specific responsibilities include:

· Developing relationships with the HR Onboarding team Recruitment teams, in order to gain advance knowledge of the hiring pipeline and volumes to share with Service Desk, OSA and Procurement functions
· Advise the Line Manager on the next steps of the process. Helping them with completing the Onboarding order form if needed and assisting with the identification of secondary access needs - such as software, Finance systems, Distribution Lists, shared mailboxes, Teams and Sharepoint data
· Ensure Line Managers capture all of the components that need to be requested - laptop orders, headset, mobile phones, software, distribution lists
· Verify completion of the hardware, software and access requests with the Line Manager
· Communicate the whereabouts of hardware to the Line Manager ahead of the new joiner arriving
· Contact the new starter within 24 hours of their arrival to validate that everything is in place
· Work closely with the HR Onboarding team to address any issues being raised by Line Managers or New Starters
· Deal with any follow-up issues resulting from the Onboarding Survey feedback and the day 1 validation checks
· Maintain metrics on the onboarding process to evidence service performance levels being achieved, sharing information with the HR group as required
· Hold a regular review meeting with HR/Recruitment to playback the service metrics and performance data as well as identify any improvement areas

Qualifications

· Ability to communicate with stakeholders from different teams
· Knowledge of ServiceNow and able to run reports using the tool
· Project Management experience prefered but not essential
. Customer focused: The successful candidate should be focused on delivering a good service specifically in the onboarding space.
· Personal organisation, responsiveness and issue management: the ability to remain calm under pressure, respond quickly to issues and effectively managing a variety of competing activities and priorities.
· Demonstrate problem solving abilities.
· Ability to act on own initiative but also understand when to escalate.