B2B Sales Support Coordinator - EMEA
Salary: £25,500 London Bridge Excellent benefits
Working for a highly prestigious Media Company to provide a comprehensive sales support service to the United Kingdom &
To provide a comprehensive sales support service to the United Kingdom &
Ireland and CEMEA Content Sales teams ensuring service and efficiency targets
are achieved and maintained, and supporting the achievement of B2B revenue
targets.
In this role you'll:
- Support the United Kingdom & Ireland and CEMEA sales teams in the pre-sales cycle, through lead qualification and contract processing for fulfilment and invoicing
- Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database)
- Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, print deliveries and contracts
- Support field sales executives with a comprehensive support service including handling first line enquiries on internal systems
- Provide reports from SalesForce.com for sales teams
- Assist retention of existing customer base through renewal process
- Act as a global sales support function working closely with the Sales Support teams in New York and Hong Kong to deliver excellent service
- Liaise closely with internal departments to resolve customer queries - credit control, customer service and circulation departments
- Ensure all sales support tasks are completed accurately and to specified deadlines
- Contribute to adhoc projects, reporting & data analysis as and when required
- Ensuring that all stationery, office supplies, business cards are ordered in good time.
You'll bring to the role....
- Previous customer facing/sales support/administrative experience
- Second European language (preferred)
- CRM systems knowledge and experience - preferably SalesForce
- Good knowledge of Microsoft Office
- Good interpersonal and communication skills
- Detail oriented, thorough and accurate
- Proven influencing and problem solving skills
- Well developed planning and organisational skills
- An ability to work using own initiative as well as part of a team with a mature approach
- Adaptable and able to demonstrate flexibility in a fast changing environment
- A Client Focus
If you are keen on this role, please apply online for an immediate screening