Responsibilities:

Assist with completing new KYC forms when on-boarding clients as well as reviewing KYCs periodically and obtaining up to date information for CDD.
Assist clients during visits to the bank including form completion, obtaining documents, setting up bill payments.
Maintain PB diary system
Support Snr Relationship Manager by responding to queries from AML/Compliance Department
Liaise with Head Office to obtain KYC/Due diligence and; obtain/chase bank references
Undertake payment validation process (checking signature, balances, and completing call back to client)
Contact utility companies to enquire about client accounts; setting up or cancelling utility company direct debits as part of our bill payment service
Co-ordinate with Customer Services, Head Office, PB and clients concerning credit cards settlement;
Assist clients where required with any credit/debit card enquiries or requests

Skills:

Good understanding of account opening process, and CDD (KYC) to meet AML requirements.
Previous experience in private banking or customer services or administration required, preferably with an international bank.
Knowledge of the GCC market would be an advantage.
Arabic (speaking, reading and writing) whilst not essential would be an advantage.