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Payment App Promoter

  • Location: London
  • Sector: Secretarial
  • Salary: £10 - £12 per hour + holiday pay
  • Job type: Contract/Interim/Temporary
  • Date posted: 02/07/2019
  • Job reference: JH58869
This vacancy has now expired.

A leading retailer requires 2 bright and confident promoters to join their talented store operations team based in their London Head Office. This is a temp role for 3 months.

You will play an integral part in launching the pilot of their exciting new customer facing payment app, supporting with store training and being the in-store presence during the initial launch in each store.

Key Responsibilities

  • Proactively approaching customers in store to encourage sign-up
  • Engaging with customers to support them through the download, set up and creation of accounts including Apple Pay / Google Play
  • Capturing customer feedback, concerns and details to report to the project team and help influence the future strategy for app development
  • Linking in with the project team to provide feedback on challenges and opportunities, producing KPI reports and analysing data to provide insights to the project team on app performance
  • Representing the voice of the customer at app strategy / design workshops
  • Revisiting stores after launch to gather feedback from customers and stores, feeding into the launch guides for future rollouts

Skills and Experience

  • Graduate calibre
  • Retail experience, either head office or in-store
  • A customer focus, energising personality and engaging communication style
  • An interest in mobile apps and confidence explaining mobile apps and payments to customers and store colleagues
  • Confidence to work independently, to pace and with accuracy is vital, and the ability to influence and win round hesitant customers
  • This role will involve regular travel

If you possess the relevant skills and experience, please submit your CV today!

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