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HR Operations Advisor

  • Location: London
  • Sector: HR
  • Salary: £200 - £250 per day
  • Job type: Contract/Interim/Temporary
  • Date posted: 18/05/2018
  • Job reference: SMC30075

A growing financial services company based in London are looking to hire an experienced HR professional with HR Operations experience. To start ASAP for an initial 6 months, this is a newly created role within the HR ops team and reports to a Senior HR & Payroll Manager.

The HR Operations team provide service delivery to the business across the employment life cycle, they ensure SLAs and KPIs are met as well as ensuring high standards of customer service and accuracy in delivering HR.

Key deliverables include:

  • Providing excellent first point of contact HR process advice to line managers, providing answers confidently based on data and the understanding of policy and process
  • First point of escalation to problem solve queries, offering resolution and/or further escalation to specialist teams if required
  • Monitoring the day to day work flow to ensure a consistent high service to all colleagues, and tracking and monitoring service levels, SLA's and progress of cases.
  • Provide additional People Operations administrative services for business during busy periods, dealing with paper based and online forms as well as telephone and email enquiries
  • Entering accurate information into the HRIS
  • Managing workload in order to meet or exceed strict deadlines and targets set
  • Collaborate closely with Reward, Payroll, Employee Relations, Talent and Resourcing Teams.

Experience required includes:

      • Excellent HR process knowledge
      • Excellent customer service skills
      • Strong HR administration and advisory skills
      • Able to prioritise workloads and delegate effectively, whilst giving constructive feedback and coaching.
      • Intermediate Excel user (including Pivot tables)
      • Experience in a fast paced, ideally financial/regulated environments

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