Head of Operations (Digital Banking)

  • Sector: LMA UK Operations
  • Contact: Daniel Baker
  • Contact Email: Daniel.Baker@lmarecruitment.com
  • Client: LMA
  • Location: London
  • Salary: £100000 - £110000 per annum
  • Expiry Date: 17 October 2021
  • Job Ref: DB74hf_1631868482

One of my clients, an SME bank, are looking to build out their digital banking operations department and are currently seeking somebody to head up the Operations division, with 8 direct reports.

Responsibilities include:

  • Responsible for the set up and management of operations and customer service model for the digital bank
  • Responsible for cards management and digital mortgage operations
  • Responsible for identifying and escalating any SARs to second line
  • Forecast headcount requirements across the team based on customer volumes
  • Manage scoping of the operational development backlog with our technical teams for continuous improvement
  • Represent the Operations function as an integral part of the management team
  • Manage the Nomo customer lifecycle, including:
  • Customer onboarding;
  • Ongoing customer due diligence;
  • Payments management;
  • Enquiry management; and
  • Complaints handling

To be successful you must have vast experience in a banking operations department as proven experience of leading teams. It is also essential you have considerable experience within a digital banking environment. Experience of digital onboarding and digital payments plus card operations and digital mortgages experience is necessary. In return they are offering a salary up to £110,000 and excellent benefits and bonus.