Customer Service Advisor - ideally with European language.

  • Sector: LMA UK Business Support
  • Contact: Sue Mollison
  • Contact Email: sue.mollison@lmarecruitment.com
  • Duration: 3 - 6 months
  • Start Date: asap
  • Client: LMA
  • Location: London, Greater London, England
  • Salary: £15.00 - £15.49 per hour
  • Expiry Date: 20 August 2021
  • Job Ref: sm - 16673_1626886227

This role primarily exists to service our client's customers by providing customer focus, account management and functional expertise whilst contributing towards the European Customer Services vision.

"To be viewed as a highly skilled team dedicated to providing exceptional service to all our customers with integrity, enthusiasm and drive"

The Customer Service Representative is a key contributor to achieving this vision by delivering the following.
- Always striving to exceed internal/external customer expectations.
- Actively working with the team and team leader to identify opportunities to improve service
- Undertake tasks efficiently and accurately with attention to detail
- Ensures that customer requirements are fulfilled - order processing, VAS Manuals kept updated, and orders are converted to shipments in line with customer needs
- Builds relationships with external and internal customers by understanding customer needs and gaining their respect and trust.
- Represents the brands by offering a positive, motivated and can do approach
- Working across functions building partnerships that focus on service, problem solving and effective communication.

KEY ACCOUNTABILITIES

A second European language is desirable

Sales Order Processing

Account Management

- Minimum 2 years experience in a branded/wholesale customer services environment
- Customer Service orientated
- SAP experience preferred although not compulsory
- Excellent communication skills with customer focus at all times
- Strong team player with the ability to be able to contribute new ideas
- Adaptable to change
- Demonstrate drive and enthusiasm
- Adopt a proactive approach and be a "forward thinker"
- Well organized, ability to manage priorities and produce accurate work in a pressured environment.