Customer Service Advisor

  • Sector: LMA UK Business Support
  • Contact: Jenny Maxwell
  • Contact Email: jenny.maxwell@lmarecruitment.com
  • Start Date: asap
  • Client: LMA
  • Location: London, Greater London, England
  • Salary: £12 - £13 per hour
  • Expiry Date: 08 August 2021
  • Job Ref: JH187034_1625847006

A leading membership organisation requires an experienced Customer Service Advisor to deal with inbound calls and e-mails from their members, providing first line support. This is an ongoing temporary assignment with an immediate start

Key Responsibilities

  • Acting as the first point of contact for in-bound customer enquiries via multiple channels
  • Dealing effectively and accurately with customer requests and providing advice, support, and guidance on their next steps where appropriate
  • Handling information in a confidential, discreet and secure manner, remaining compliant with all relevant policies and procedures
  • Successfully delivering business news and change initiatives to customers
  • Developing and maintaining excellent relationships with other Divisions within the Operations Team, as well as divisions across the organisation
  • Successfully meeting required objectives and KPIs on an ongoing basis and within agreed Service Level Targets
  • Delivering a consistent high level of service

Skills and Experience

  • Previous experience in a contact centre environment is essential
  • Microsoft packages - Word, PowerPoint, Excel and Outlook
  • Good verbal and written communication
  • Good listening skills
  • Good organisational skills
  • Customer centricity - strong customer focus both internal and external
  • Ability to meet deadlines

If you possess the relevant skills and experience and are available immediately, please submit your CV today