Customer Operations Advisor

  • Sector: LMA UK Business Support
  • Contact: Jenny Maxwell
  • Contact Email: jenny.maxwell@lmarecruitment.com
  • Client: LMA
  • Location: London
  • Salary: £11 - £13 per hour + holiday pay
  • Expiry Date: 26 June 2021
  • Job Ref: JH183541_1622125043

A professional membership organisation requires an experienced Customer Operations Advisor to be the second point of contact for in-bound customer enquiries via multiple channels, dealing effectively and accurately with customer requests and providing advice, support, and guidance on their next steps where appropriate

This is a temporary role until the end of October, which for the right candidate will become permanent. The role will start off remotely and working from home will remain a part time option.

Key Responsibilities

  • Processing payments from all stakeholders in an efficient and timely manner.
  • Processing Direct Debit instructions within agreed deadlines.
  • Processing all member applications by assessing eligibility against specific criteria and communicating to the relevant external customer.
  • Proactively making outbound calls to external customers to gather additional information in relation to complex applications or queries
  • Communicating effectively with existing or lapsed customers to encourage renewal and communicating the insight and any emerging trends gathered to help inform future business decisions and communications.
  • Identifying areas of work that can be streamlined and developed.
  • Developing knowledge of all the Customer Operation Team activities so that support can be provided across a range of activities.

Skills and Experience

  • Previous experience in an administrative role within an office environment is essential
  • Previous experience in a telephone based role
  • Proficient in all Microsoft Office applications
  • Excellent communication skills both written and verbal
  • Ability to meet deadlines
  • Customer centricity - strong customer focus both internal and external

If you possess the relevant skills and experience, please submit your CV today.