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Collections Coordinator - Financial Services

  • Location: Northamptonshire
  • Sector: Leasing and Asset Finance
  • Salary: £23000 - £25000 per annum
  • Job type: Permanent
  • Date posted: 18/06/2019
  • Job reference: ASO58737

Collections Coordinator - Financial Services

Northamptonshire

£22,000-£25,000 Basic plus excellent Bonus and Benefits

We are working on a Collections Coordinator vacancy with a highly prestigious Bank in the Northampton area. This is a newly created role which is required following a period of significant growth.

The job responsibilities will include:

  • Contacting customers whose Agreements are in arrears on a daily basis, primarily by telephone.
  • Resolving any customer queries.
  • Active involvement with the end of term process.
  • Generating relevant letters including arrears, default, termination and end of term.
  • Carrying out searches using various reference agencies.
  • Responsible for effective and timely processing of rejected payments, including but not limited to rescheduling direct debit payments.
  • Producing and copying documents for individual customers as/when required.
  • Opening a line of communication with new customers in customer support calls.
  • Maintaining working relationships with Brokers.
  • Liaising with external agents and Brokers, sending relevant files to keep updated.
  • Collection diary management and updating the procedures manual as and when required.

I am keen to hear from applicants who possess at least 12 months experience gained in a control/collections environment, ideally from the Financial Services industry. You will be highly numerate with an excellent telephone manner/communication skills.

This is a great opportunity to join a business that really looks after its staff where your hard work and success is really appreciated and recognised.

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