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Call centre operatives

  • Location: South East
  • Sector: Secretarial
  • Salary: £9 - £10 per hour
  • Job type: Contract/Interim/Temporary
  • Date posted: 05/03/2018
  • Job reference: VW/060317

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence * Forward on escalated calls in the correct manner * Maintain and develop knowledge of pension schemes

People * Provide support to the administration team * Support team members during busy periods * Work as part of an effective team Clients * Answer the phones and respond to members queries to set service standards * Provide an efficient, professional service to meet all client/members' needs and to promote the brand * Communicate with members via email * Make outbound calls when required Financial * Hit individual (KPI of 50 calls per day) and team targets * Ensure timely completion of timesheets and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds.

Minimum Criteria & Skills (including education & licenses) Essential * Pass at C or above for Maths and English Language at GCSE or equivalent * Able to work to a high level of accuracy * Able to work well under pressure and meet targets * Interpersonal skills to include good written and verbal communication * Computer literate * Excellent customer service skills and a positive, customer focused attitude Advantageous * Experience in either DB or DC pensions administration would be an advantage * Experience working within a contact centre would be an advantage

Based in Reigate Surrey. Pay £9 - £10

Please apply online.

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