Ensure all SWIFT/CHAP/BACS payments are entered in time to meet respective deadlines.
Ensure all accounting entries have been processed correctly.
Ensure trades are verified to respective external sources prior to processing.
Deal with general client care to include, interest outstandings, accounts and statements queries
Ensure confirmation matching process has been completed in a timely manner with resolution of discrepancies.
Trade confirmation and reconciliation queries
Timely escalation of issues with documentation where necessary and follow through to resolution.
Develop relationships with Front Office to promote quality service.
Ensure Desktop procedures and checklists are actively maintained and updated.
Perform and document User Acceptance Testing as part of new system upgrades.
