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3rd Line Senior Operations/Infrastructure Analyst - £65K -

  • Location: London
  • Sector: Technology + Project Management
  • Salary: £50000 - £60000 per annum
  • Job type: Permanent
  • Date posted: 21/08/2018
  • Job reference: SCB/Ops
This vacancy has now expired.

My client who is a large insurance company based in South London are currently looking for a 3rd Line/Senior Ops Engineer paying £60K

You must have experience:

  • An ITIL qualification is desirable but not essential
  • A solid grasp of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory.
  • A validated understanding of hardware issues and knowledge of high availability and DR concepts would be a benefit for the team.
  • Desirable Knowledge of SCCM and SCOM along with significant experience in providing 3rd level (or higher) support within a corporate environment
  • Experience of supporting high availability and large server estates essential
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. Someone who can quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision.
  • Good interpersonal skills and the confidence to communicate with global technical teams
  • Eligibility to work in the UK

Your responsibilities are as follows:

  • Can you tackle problems across many diverse technologies? Here it would include Exchange 2010; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; Windows Clustering, SCOM, SCCM, ePO
  • Our IT Team are required to work to strict Change control governance, acting as and constantly developing as a Technical authority within specified technologies. A large part of your role will include conducting in-depth investigations and providing root cause analysis of incidents and outages.
  • Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues.
  • High level technical representation on P1 issues; including conference calls and handle technical resolution. Provide support across production and test environments and have a deep understanding as to how applications work well with these systems.
  • Ensuring regular and clear updates are provided along with dedicated systems performance, management and maintenance. You will also provide technical solutions for BAU and project based requests, producing high level overviews and explanations as required. For this you'll need to be able to take complex and technical information and make it easy for the business to digest.
  • Deployment of new platforms and improvements to existing ones
  • Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and shared values, in particular, putting clients at the heart of our business

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