• Works under the general supervision of a superior.
• Specific tasks may be given directly by a variety of professionals. 
• Instructions usually are given only at the beginning of assignments involving a new type of work. 
• Work is generally in final form when completed and is subject to, but does not always receive, review by superiors.

SUPERVISION EXERCISED:
Generally none, but may occasionally orient other clerical staff to new applications and
supervise routine clerical or typing work.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
To perform complex word processing and data entry functions on an electronic
computer keyboard using word processing software and at least one other software
program such as spreadsheets or scientific programs. To enter data on a variety of
keyboard-based equipment and use a variety of data entry procedures such as
mainframe CICS, microcomputer spreadsheets and data bases. To generate involved
statistical statements, reports, legal documents, letters and other materials from paper
copy, dictaphone or electronic sources utilizing a variety of software applications such
as word processing, spreadsheets, report generators. To set up shell formats or
templates for repetitive input/output tasks using application documentation. To compose
routine and form letters and reports. To maintain records and filed. To organize data
and determine formats for this data. To perform routine equipment procedures such as
disk head cleaning, printer ribbon changing, etc. To answer the telephone and respond
to in-person callers. To answer inquiries and/or impart non technical information
regarding programs, policies and services. To refer callers and schedule appointments
for supervisors. To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:
KNOWLEDGES, SKILLS AND CAPACITIES:
A working knowledge of general office practices, commercial arithmetic and business
English; the ability to perform data entry/word processing functions with reasonable
speed and accuracy* on at least one type of equipment and with at least two types of
software package (one of which should be a word processing program; one of which
should not be a word processing program); the ability to switch from one type of
equipment/application package to another in the course of a day; the ability to
understand readily and carry out complex oral and written directions; and related
capacities and abilities.

EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: graduation from a senior high
school including or supplemented by courses in typing and the operation of automatic
typewriting equipment and including the use of spreadsheets and scientific programs;
and
Experience: Such as may have been gained through: employment in performing
automatic typing and office tasks of a complex nature including the use of spreadsheets
and scientific programs. Or, any combination of education and experience that shall be
substantially equivalent to the above education and experience.

*Note: 40 net WPM - 5minute