Duration: 3 months of contact
Job Location: Providence Rhode Island 02908
Hours: 30 Hours a week job.
Shift: Day Monday- Friday 8:30 Am - 5:00 Pm
Type: Onsite Position
Positing Title:
Providence, RI - Admin/Clerical - DHS - OHA - N/A - Program Manager III - Workflow Analyst
Description
- A Workflow Analyst is responsible for examining, developing, and optimizing processes within an organization.
- They work to identify inefficiencies, recommend improvements, and implement solutions to enhance productivity and streamline operations.
- Utilizing data analysis, software tools, and collaboration with various departments, they aim to facilitate smoother workflows and ensure seamless integration of new processes.
- Their goal is to improve operational efficiency, reduce costs, and enhance overall performance.
Responsibilities:
- Analyze workflow processes to identify inefficiencies and areas for improvement.
- Develop and document optimized workflow procedures and guidelines.
- Conduct regular workflow audits to ensure compliance with established procedures.
- Collaborate with different departments to gather data and requirements for workflow improvements.
- Design and implement workflow automation solutions to streamline operations.
- Monitor and track the performance of implemented workflows to measure success.
- Prepare detailed reports and presentations on workflow analysis findings and recommendations.
- Provide training and support to staff on new workflow procedures and tools.
- Resolve workflow-related issues and troubleshoot problems as they arise.
- Communicate effectively with stakeholders to explain workflow changes and benefits.
- Develop metrics and KPIs to evaluate the effectiveness of workflow changes.
- Ensure workflow processes align with company policies and regulatory requirements.
- Participate in project meetings to provide insights on workflow impacts and considerations.
- Ensure workflow processes align with company policies and regulatory requirements.
- Participate in project meetings to provide insights on workflow impacts and considerations.
- Create and maintain detailed documentation for all workflow processes.
- Conduct root cause analysis of workflow failures and implement corrective actions.
- Facilitate workshops and brainstorming sessions to foster continuous improvement and innovation in workflow processes.
Requirements:
- Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
- Minimum of 3-5 years of experience in workflow analysis or process improvement roles.
- Strong analytical skills and ability to interpret complex data sets.
- Experience with workflow automation solutions and technologies.
- Excellent problem-solving and troubleshooting capabilities.
- Strong communication and interpersonal skills.
- Ability to effectively collaborate with cross-functional teams.
- Proven track record of successful project management and execution.
- Ability to prepare detailed reports, presentations, and documentation.
- Experience in training and supporting staff on new systems and processes.
- Strong organizational skills and attention to detail.
- Ability to conduct root cause analysis and implement corrective actions.
- Proficiency with data analysis tools and techniques.
