- Prepare for Every Student Succeeds Act (ESSA) conferences by researching case information fact finding and gathering appropriate information.
- Conduct and coordinate ESSA conference discussions.
- Participate in making ESSA Best Interest Determinations based on factfinding, conference discussion and internal Education Team consultations.
- Prepare and issue ESSA Best Interest Determinations within two business days of conference calls unless further consultation is needed with the Education Team.
- Confer with social caseworkers, probation officers, DCYF administrators, advocates, school personnel as needed to clarify facts.
- Participate in weekly ESSA Determination Meetings with Education Team.
- Participate in Education Team Meetings.
- Maintain tracking system and track the outcome of ESSA determinations.
- Conduct other education research as assigned
- Coordinate activities with Education Team Administrative Assistant regarding call scheduling and other logistics.
- Respond to inquiries from internal and external parties or refer to appropriate internal staff to address.
- Participate in trainings required for state contract employees (e.g., cybersecurity training).
SKILS:
- Proficiency with MS Word, Excel, Outlook, Teams.
- Proficiency in conducting Internet Searches and using the Internet to gather information.
- Ability to learn electronic case management system as a tool for information gathering.
- Ability to write clear and concise determination reports and other documents.
- Ability to sit for long periods of time working at a computer.
- Ability to work independently with knowing when to seek guidance and input from other team members and/or supervisors.
- Ability to facilitate calls in a way that provides for maximum participation from all parties and maintains a professional atmosphere.
- Customer Service Friendly approach.
- Clear and effective verbal skills in-person, telephonically and virtually.
- Ability to work in a fast-paced environment coupled with effective time management practices.
- Ability to use time between calls to the maximum effectiveness possible.
- Ability to develop and maintain appropriate professional relations with individuals in difficult situations.
EDUCATION & EXPERIENCE:
- Bachelor's Degree required, preferably in education, social work, psychology or other human service field.
- Minimum of 3 years of experience working in a public-school setting preferred.
- Knowledge and experience of state and federal laws and regulations related to special education.
- Knowledge and experience with child welfare or other social service agencies, preferred.
- Success as a team and/or discussion leader.
