Key Responsibilities

• Prepare for Every Student Succeeds Act (ESSA) conferences by researching case information, conducting fact-finding, and gathering relevant documentation.

• Conduct and coordinate ESSA conference discussions with internal and external stakeholders.

• Participate in making ESSA Best Interest Determinations based on fact-finding, conference discussions, and internal Education Team consultations.

• Prepare and issue ESSA Best Interest Determinations within two business days of conference calls unless additional consultation is required.

• Collaborate with social caseworkers, probation officers, DCYF administrators, advocates, and school personnel to clarify case facts.

• Participate in weekly ESSA Determination Meetings and Education Team Meetings.

• Maintain an accurate tracking system and monitor outcomes of ESSA determinations.

• Conduct other education-related research as assigned.

• Coordinate with the Education Team Administrative Assistant on scheduling calls and logistics.

• Respond to inquiries from internal and external parties, or route them to appropriate staff.

• Participate in mandatory trainings for state contract employees (e.g., cybersecurity training).

Required Skills

• Proficiency in MS Word, Excel, Outlook, and Teams.

• Skilled in internet research and information gathering.

• Ability to learn and use electronic case management systems effectively.

• Strong written communication skills to prepare clear and concise determination reports.

• Ability to work independently while recognizing when to seek input from supervisors or team members.

• Excellent time management skills and ability to thrive in a fast-paced environment.

• Customer-service oriented approach with professional verbal communication (in-person, phone, and virtual).

• Strong facilitation skills to encourage active participation and maintain professionalism during calls.

• Ability to build and maintain professional relationships, even in difficult situations.

Preferred Skills

• Knowledge and experience with state and federal laws and regulations related to special education.

• Familiarity with child welfare or other social service agencies preferred.

• Proven success as a team or discussion leader.

Education & Experience

• Bachelor’s Degree required, preferably in Education, Social Work, Psychology, or another Human Services field.

• Minimum 3 years of experience working in a public-school setting preferred.