Location (Onsite): Louisville, KY
Schedule: Monday – Friday, 9am-6pm
Hours per Week: 40 hours
Contract: 3 months
Position Type: Full-Time
Position Summary:
The role involves managing all aspects of customer service, including handling inquiries via phone and email, processing orders, and providing follow-up support. The position may also require researching and troubleshooting customer issues. The candidate will interact with both internal and external customers and must deliver professional and timely service.
Key Responsibilities:
- Respond to customer inquiries through phone and email.
- Process and manage customer orders accurately.
- Provide follow-up support and resolve service-related issues.
- Research and troubleshoot customer concerns as needed.
- Maintain strong communication with internal teams and external clients.
- Ensure a positive customer experience through professionalism and empathy.
- Strong interpersonal, communication, and customer service skills.
- Ability to handle multiple tasks efficiently.
- Experience in retail or healthcare customer service preferred.
- Problem-solving and research skills to resolve customer issues.
- Proficiency with basic computer applications and email communication.
High school diploma or equivalent preferred.
