Contract: 6 months
Location: Working Offsite from Caremark Location anywhere in US.
Hours: 40 hours per week, Mon-Fri, 8:30-5:00pm their time zone and needs to be flexible for work hour changes
Position Summary:
The analyst is responsible for confirming appointment availability and scheduling procedures, reviewing the accuracy of provider directories, and maintaining records that are audit-ready. Success in this role demands a high level of attention to detail, proficiency in phone-based communications, and strong skills in data entry and documentation.
The Analyst – Real World Testing of Access & Availability plays a critical role in supporting the enterprise initiative to ensure members have timely access to behavioral health care. This position centers on conducting outbound outreach to providers, validating provider information, and documenting outcomes using enterprise tools such as QuickBase.
Duties:
- Initiate direct outbound calls to providers to verify appointment availability and scheduling timelines.
- Conduct phone calls professionally, adhering to established outreach scripts to ensure consistency and quality.
- Review and validate provider data, including directory accuracy, contact information, and specialty details.
- Accurately document all results in enterprise tools such as QuickBase, maintaining a focus on data quality and compliance.
- Follow established workflows and standard operating procedures for Access & Availability studies to ensure consistent processes.
- Document any discrepancies or systemic issues for escalation to leadership for resolution.
Experience:
- Outstanding verbal and written communication skills, with the ability to collaborate effectively as part of a team and contribute to overall success.
- Strong analytical, deductive, problem-solving, and critical thinking abilities to address challenges and improve processes.
- Keen attention to detail and accuracy in all documentation and data entry tasks.
- Technical proficiency, including working knowledge of MS Office applications such as Excel, Word, and Outlook, and the ability to navigate multiple computer programs and phone systems efficiently.
- Basic computer skills with the capacity to adapt quickly to new software and workflow changes.
- Self-motivated, efficient, and flexible, able to embrace change, meet critical turnaround objectives, and drive positive outcomes.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong work ethic and the ability to work independently with minimal supervision.
- Excellent communication skills (verbal and written) and strong interpersonal skills; able to work effectively as a team player and contribute to overall team success
- Strong analytical, deductive, problem-solving, and critical thinking skills
- Attention to detail and accuracy in all documentation and data entry
- Technical proficiency, including working knowledge of MS Office applications (Excel, Word, Outlook) and ability to quickly navigate multiple computer programs and phone systems
- Basic computer skills and ability to adapt to new software and workflows
- Self-motivated, efficient, and flexible, with the ability to embrace change, meet critical turnaround objectives, and drive positive outcomes
- Strong organization and time management skills, with the ability to prioritize tasks and meet deadlines
- Strong work ethic and ability to work independently with minimal supervision
- Experience using QuickBase or similar enterprise tools for data capture and reporting
- Prior experience in a customer service or call center environment, with strong phone etiquette
- Behavioral health familiarity
- Experience with provider data validation, directory accuracy checks, or network adequacy assessments
- Ability to interpret trends from call data and provide actionable insights
- Verifiable High School Diploma or GED
