Work Location: 2550 W Union Hills Dr, Suite 200, Phoenix, AZ 85027
Hours per Week: 40 Hours Monday – Friday, 8:00 AM – 4:30 PM
Contract Duration: 3 Months
Department: Accounting – Neuro/Rehab Business Center
Position Summary
The Accounts Receivable Representative III is responsible for managing the full-cycle accounts receivable process, including billing, collections, and payment reconciliation. This role supports the financial health of the organization by ensuring timely and accurate cash application, maintaining aging reports, and resolving discrepancies. The ideal candidate will have a strong accounting foundation, hands-on experience in healthcare billing and collections, and excellent communication and analytical skills.
Duties & Responsibilities
- Generate and issue accurate invoices in accordance with company policies and payer requirements.
- Apply payments to appropriate accounts and research unapplied or misapplied funds.
- Review and manage AR aging reports to identify collection priorities and resolve overdue accounts.
- Monitor, document, and resolve claim denials, disputes, and chargeback issues.
- Perform account reconciliations and investigate discrepancies between invoices and payments.
- Communicate professionally with customers, patients, and internal teams to resolve payment issues.
- Support collections while maintaining strong relationships with providers, payers, and partners.
- Identify trends in denials or underpayments and escalate recurring issues as needed.
- Maintain detailed documentation and notes for all account activities.
- Ensure accuracy, confidentiality, and compliance with healthcare and accounting standards.
Required Skills & Experience
- Core Technical Skills
- Strong general accounting knowledge (debits/credits, AR process).
- Proven experience in billing, collections, and account reconciliation.
- Proficiency with ERP and billing systems such as Waystar, Instamed, Availity, WellSky, or other EHR/EMR systems.
- Proficient in Microsoft Excel (pivot tables, VLOOKUPs), Outlook, and Teams.
- Experience managing aging reports and identifying collection or denial trends.
- Home Health billing experience is a strong plus.
Analytical & Problem-Solving Skills
- Ability to identify and resolve discrepancies between billed and received payments.
- Skilled in analyzing short-pays, chargebacks, and customer disputes.
- Strong reconciliation and research skills to resolve mismatched balances.
- Communication & Relationship Management
Excellent written and verbal communication skills.
- Ability to tactfully negotiate overdue payments while maintaining relationships.
- Customer service orientation with professionalism and empathy.
Attention to Detail & Organization
- Highly detail-oriented and accurate when managing claims and disputes.
- Capable of handling high-volume AR processes efficiently.
- Strong organizational skills to prioritize accounts based on aging or risk.
- Soft Skills & Work Ethic
- Dependable and persistent in following through on collections and reconciliations.
- Ethical in handling sensitive financial and patient data.
- Adaptable to new systems, processes, and organizational changes.
Industry-Specific Knowledge – Healthcare
- Familiarity with insurance billing, EOBs, denials, and payer requirements.
- Understanding of contract language, Single Case Agreements (SCA), and Letters of Agreement (LOA).
- Customer Service
- Respond promptly and professionally to inquiries via phone, email, or chat.
- Collaborate with internal teams to resolve complex billing or account issues.
- Maintain a positive and solution-focused approach in all customer interactions .
