Location: Valdosta, GA 31602 ( Will be fully onsite at the Phoenix office)
Job Type: Full-Time
Contract Duration: 5 months
Shift Requirement: M-F, 8AM - 4:30 PM, 40 Hours
Position Summary:
The Accounts Receivable Representative II will support accounting operations through accurate billing, payment application, reconciliation, and management of overdue accounts. The role requires strong accounting knowledge, proficiency in AR processes, and the ability to work onsite at the Phoenix office. The ideal candidate must demonstrate excellent communication skills, strong analytical ability, and the capacity to manage high-volume accounts with precision and professionalism.
Core Technical Skills:
- General accounting knowledge, including accounting principles, debits/credits, and the AR process.
- Billing and collections experience—generating invoices, applying payments, and managing past-due accounts.
- ERP/software proficiency, including familiarity with Waystar, Instamed, Availity, WellSky, or other EHR/EMR systems.
- Proficiency with Microsoft Teams, Outlook, and Excel (pivot tables, VLOOKUPs, formulas).
- Payment identification and reconciliation of unapplied or misapplied payments.
- Knowledge of aging reports, monitoring AR aging, identifying collection priorities, denials, or problematic trends.
- Experience with Home Health billing is a plus.
- Ability to identify discrepancies between invoices and payments.
- Strong reconciliation skills, resolving mismatched balances such as contractual rate differences.
- Investigating chargebacks, short-payments, and customer disputes.
- Professional written and verbal communication with customers/patients, operations teams, and internal departments.
- Negotiation skills for tactfully collecting overdue payments while maintaining provider/payer relationships.
- Highly detail-oriented in working claim denials, disputes, or claim-related issues.
- Thorough documentation and noting of account activities and aging.
- Ability to manage high-volume accounts receivable accurately.
- Strong organizational and prioritization skills based on aging or risk.
- Dependability ensuring consistent follow-through that supports cash flow.
- Persistence regularly tracking overdue accounts while following policies.
- Integrity handling sensitive financial information securely and ethically.
- Adaptability comfort with new systems, processes, and AR workflows.
- Industry-Specific Knowledge – Healthcare
- Familiarity with insurance billing, denials, and Explanation of Benefits (EOBs).
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer issues and complaints efficiently and positively.
- Collaborate with other departments to resolve complex issues.
- Preferred Skills: Excel Knowledge (Pivot tables, formulas, VLOOKUPS)
