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Utilities Coordinator

  • Location: Slough, Berkshire
  • Sector: Secretarial
  • Salary: £16 - £20.50 per hour
  • Job type: Contract/Interim/Temporary
  • Date posted: 23/11/2020
  • Job reference: JH168865

A leading energy supplier are urgently seeking an experienced Utilities Coordinator to manage disconnections from acceptance to completion. This is a temporary role until May 2021.Site visits will be needed so full drivers licence required for the position.

Key Responsibilities

  • Managing disconnections from acceptance to completion
  • Contacting customers to confirm they have received work packs
  • Arranging site visits with customers to understand the works to be undertaken (if not electrically competent to request and accompany existing team managers)
  • Following internal service level agreements and meter operator guidance
  • Organising the required resources, programming through the scheduling team, applying for relevant permits and completing the associated tracker
  • Ensuring all works are completed and updated onto the relevant work system
  • Carrying out close out conversations with customers as necessary to achieve high customer score

Skills and Experience

  • Previous experience in a similar role, ideally within the energy sector is essential
  • Strong customer service skills
  • Ability to manage stakeholders both internal and external
  • A current UK driving license
  • IT literate
  • Electrical qualifications would be desirable

If you possess the relevant skills and experience, please submit your CV today

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