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Team Lead Voice Engineer - CUCM

  • Location: London
  • Sector: Technology + Project Management
  • Salary: £60000 - £65000 per annum
  • Job type: Permanent
  • Date posted: 24/09/2018
  • Job reference: SCB/Voice

My client who is a Large Insurance Company based in South London and have offices throughout the UK. They are looking for a Team Lead Voice Engineer with Call Centre experience:

Team Lead - Voice Engineer - Call Centre experience with CUCM

  • Cisco CUCM experience (essential)
  • Cisco UC Collaboration experience (Jabber, Expressway, etc) (desirable)
  • Cisco UCCE experience (desirable)
  • Experience of non-Cisco phone systems (desirable)
  • Experience of ISDN and SIP-based systems
  • Experience of M&A's and coordinating Voice integration/migration projects.
  • Familiar with concepts such as call recording, diallers, PCI integration, wallboards, etc.
  • Cisco CCNA Routing & Switching (desirable)
  • Any other qualifications (desirable)
  • Strong discovery and documentation skills
  • Networking and IP telephony skills in a complex environment
  • Root cause analysis and low-level troubleshooting (e.g. packet capture)
  • Any knowledge outside of Networks/Telephony (for troubleshooting purposes)
  • Cross platform diagnosis skills using industry tools and techniques
  • Hands-on experience of: Cisco Switches and Routers, Cisco Voice (CUCM)
  • Working with other technical teams and technology experts
  • Able to explain concepts clearly to a technical or non-technical audience
  • Able to adhere to existing processes and procedures at all times
  • Ability to identify and suggest improvements, and provide input into the team roadmap
  • Comfortable with learning new skills and technologies as required
  • Able to share technical knowledge and provide training to other IT staff.
  • Eligible to work in the UK
  • Occasional travel between locations will be required, with some overnight stays

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