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Sales Support Team Leader

  • Location: City of London, London
  • Sector: Secretarial
  • Salary: Up to £32000 per annum
  • Job type: Permanent
  • Date posted: 08/08/2018
  • Job reference: VW/30806
This vacancy has now expired.

B2B Sales Support Team Leader

Salary: £32,000

Working for one of the world's leading business news and information organisations,who are looking for an enthusiastic individual to join the Customer Services team as a B2B Sales Support Team Leader for the EMEA region.

The role will be responsible for managing the London based sales support coordinators ensuring the delivery of effective, efficient and accurate support across the multiple teams of the B2B department

Main Duties and Responsibilities

  • Manage, lead, train, coach and develop the UK and CEMEA Sales Support Coordinators in order to deliver a high quality support service to internal and external customers
  • Set objectives and personal development plans and track performance and progress through regular meetings
  • Manage and prioritise the day-to-day activities of the team ensuring that optimum performance is maintained
  • Act as a first-point of contact for customer enquiries, both internal & external
  • Manage escalated client issues and ensure follow-through to conclusion by taking ownership
  • Manage the progression of sales leads in a timely fashion, ensuring quality of data
  • Assist the sales team create and maintain accurate customer records in CRM database
  • Provide system and process training across for London based sales, marketing, support teams as required
  • Work with the B2B Operations Manager to develop a cohesive Support Team to ensure consistency and accuracy of internal processes and procedures
  • Collaborate with global colleagues to devise, implement and monitor standardised revenue and performance reports and dashboards
  • Ensure all invoicing is accurate, timely and maintain compliance with our finance regulations
  • Responsible for managing UK and CEMEA regional aged debt to supports improved cash-flow


  • Previous customer facing experience
  • Experience of working in a Corporate environment
  • Experience of a sales support role
  • Previous management experience - desirable
  • Knowledge of a CRM Solution - preferably
  • Ability to manage and motivate junior team members.
  • Excellent communication skills
  • Excellent organisational skills and the ability to simultaneously manage multiple tasks
  • Ability to prioritise and ensure that all tasks are completed within designated timelines
  • Attention to detail
  • Be self motivated with ability to work on own initiative
  • Written and spoken French or German or Spanish

Please apply online for immediate screening if you are interested in this very exciting role

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