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Sales Support Coordinator

  • Location: London
  • Sector: Secretarial
  • Salary: £23000 - £25000 per annum
  • Job type: Permanent
  • Date posted: 16/05/2018
  • Job reference: HS1605
This vacancy has now expired.

My client, a large prestigious media organisation, are looking for a coordinator to support within the B2B Sales team and undertake administrative tasks seamlessly to ensure service and efficiency targets are achieved.

The successful candidate will have a minimum of six months experience supporting in an administrative capacity and have knowledge of either Salesforce or CRM databases. This role offers variation and scope for progression so if you are looking for the next step in your career and want the opportunity to work for a global brand, this is the role for you.

You will demonstrate an analytical mind-set, have excellent attention to detail and possess great communication skills. This is an exciting opportunity to really kick-start your career and immerse yourself in a company that will open doors.

Your role will include:

  • Support the sales teams in the pre-sales cycle, through lead qualification and contract processing for fulfilment and invoicing.
  • Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database)
  • Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, print deliveries and contracts
  • Support field sales executives with a comprehensive support service including handling first line enquiries on internal systems
  • Provide reports from SalesForce.com for sales teams
  • Assist retention of existing customer base through renewal process
  • Act as a global sales support function working closely with the Sales Support teams in overseas offices
  • Liaise closely with internal departments to resolve customer queries - credit control, customer service and circulation departments
  • Ensure all sales support tasks are completed accurately and to specified deadlines
  • Contribute to adhoc projects, reporting & data analysis as and when required
  • Ensuring that all stationery, office supplies, business cards are ordered in good time.

Key Skills/Requirements:

  • Previous customer facing/sales support/administrative experience
  • Second European language (preferred)
  • CRM systems knowledge and experience - preferably SalesForce
  • Good knowledge of Microsoft Office
  • Good interpersonal and communication skills
  • Detail oriented, thorough and accurate
  • Proven influencing and problem solving skills
  • Well developed planning and organisational skills
  • An ability to work using own initiative as well as part of a team with a mature approach

The hours are 9am-5:30pm.

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