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Sales Support Administrator

  • Location: Hayes, Middlesex
  • Sector: Secretarial
  • Salary: £20000 - £22000 per annum + plus benefits and bonus
  • Job type: Permanent
  • Date posted: 03/04/2018
  • Job reference: MM 4663
This vacancy has now expired.

Immediate start

My client who is a very well established and renowned office supplies company is looking for an experienced customer service individual who has previously worked in a call centre, taking and processing orders and maintaining excellent client relationship.

This is a challenging role with lots of variety and several different areas of responsibility:

  • Sales Support - to build relationships with Image customers ensuring they are retained and happy.
  • Purchasing - to build and maintain relationships with suppliers and to manage stock levels
  • Query handling - managing queries in a timely and efficient manner and providing high quality service to customers at all times.Responsibilities
  • To provide first line support to both customers and the sales team in dealing with enquiries and orders.
  • Manage stock levels and purchase orders to ensure that next-day fulfilment targets are met
  • Manage order processing tasks
  • Sourcing "specials" - finding unusual and bespoke items, assessing suppliers, and managing purchase and delivery.
  • Manage customer queries and returns, arranging collections and associated customer credits.
  • Supporting and maintaining general sales administration with new account documentation, pricing and delivery documentation.Skills and experience required:
  • Customer service background is essential together with high level of telephone and administrative activities
  • Previous experience in working in a call centre or sales processing environment is required
  • Must be computer literate and have used sales databases.
  • Good level of education.

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