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Letters QA Team Lead

  • Location: London
  • Sector: Banking Operations
  • Salary: £60000 - £90000 per annum
  • Job type: Permanent
  • Date posted: 15/10/2018
  • Job reference: DB31434
This vacancy has now expired.

One of the leading banks in the city are currently going through a Remediation project that consists of a number of sensitive and complex remediation programmes that span across multiple products and areas. I am currently recruiting for a Quality Assurance analyst to work as a lead for the Letters QA team across all projects and processes across the Remediation Portfolio.

The Letters QA team has overall accountability for validating that the correct redress offer letters to be sent to customers are compliant with the applicable portfolio standards and policies as well as statutory and regulatory requirements.

Key responsibilities -

  • overall accountability for the management of the Letters QA team and delivery of the letters component of the quality assurance shared service across the Remediation portfolio
  • leading and driving the wider Letters QA team to achieve stretching delivery targets for the Remediation Portfolio, prioritising the workload where required to meet the broader portfolio objectives
  • providing coaching and management support to a team of Letters QA analysts in respect of the delivery of Letters QA activity
  • reviewing the work undertaken by the Letters QA team and their draft assurance deliverables prior to submission to the Head of Remediation Quality Assurance

It is essential that you have comprehensive knowledge of the Banking Industry plus knowledge of complex business and corporate banking products. Due to the nature of the role you must possess high levels of communication skills and strong documentation experience. Dependant on experience the salary on offer is between £70,000 - £90,000 plus benefits and bonus.

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