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Head of Language Centres

  • Location: North West
  • Sector: Secretarial
  • Salary: £48000 - £50000 per annum + plus benefits
  • Job type: Permanent
  • Date posted: 22/02/2018
  • Job reference: MM- 4655
This vacancy has now expired.

My client who is a prestigious international educational organisation is looking for a graduate calibre experienced senior level manager to manage the overall delivery of all English Language Tests taken across their test centres, and be responsible for Operations Team in the Preston office.

You will strategically and tactically be responsible for implementing operational goals to exceed customer expectations in delivery, maximising efficiency, optimising and driving excellence for the test centres. Work closely with internal and external key stakeholders you will ensure all areas of the function and quality of service delivery, performs at its best striving for best in business practices to deliver to the customers' expectations, managing teams and projects across the business. Provide clear leadership and vision, inspire and motivate staff to achieve excellence and mentor them as they develop new skills.

To be successful in this role, leadership skills are a must. You will also pride yourself on providing excellent customer service, be confident with an excellent business sense, focused and have a self-motivated approach to work with a proven ability to work under pressure. As well as:

  • Line management and staff appraisal experience to motivate and develop the team
  • Ability to create and maintain business networks/relationships
  • An aptitude for reporting mechanisms and gravitas to develop processes and procedures
  • Multifaceted in time management, planning, organisational and interpersonal skills
  • Skilful handling of relationships and ability to deal effectively and tactfully with colleagues and external organisations
  • Ability to portray a professional image at all times and in challenging situations both internally and externally.

Skills and Experience required:

  • Excellent staff management and motivation skills
  • Ability to develop processes and procedures, along with appropriate reporting mechanisms
  • Commitment to outstanding customer care and service
  • Excellent planning and organisational skills
  • Skilful handling of relationships and ability to deal effectively and tactfully with colleagues and external organisations
  • Strong IT skills
  • Excellent communication skills - both orally and in writing

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