Immediate Start - temp to perm or straight permanent position.
My client who is a very well established and reputable educational institution based in Croydon is looking for a well-educated, highly organised individual with excellent administrative and customer services skills to provide support to the manager and the operations team.
This is a great opportunity for a second jobber who may have been in retail, call centre or a customer services department, who is now eager to develop their organisational and administrative skills.
Duties will include:-
Examination Delivery - Advise test centres on exam booking/administration procedures;
- Ensure exam closing dates are adhered to and apply surcharges as necessary;
- Organise UK examination tours which have cost effective itineraries, where applicable;
- Ensure all itineraries and tours adhere to examiner working conditions guidelines;
- Support examiners to book travel/accommodation through our agreed service provider; book flights where necessary;
- Accurately process examiner payments, centre invoices and received income within agreed timeframes.
Customer Service and Quality Assurance - Deal with telephone and email enquiries from centres/examiners within specified timeframes and agreed policies;
- Ensure all information given out is accurate and current;
- Provide telephone support to centres;
- Assist the Team Manager to maintain good quality customer facing operational information available on company's website, correspondence etc;
- Advise centres and examiners on the correct implementation of the Candidate ID policy;
- Assist in delivery of written exam inspection program;
- Assist in delivery of live monitoring program.
- Attend regular review and planning sessions
- Provide operational support for occasional conferences and other events
Skills and Experience required: - Excellent communication skills (telephone and written);
- Excellent administrative skills;
- Strong time management skills and the ability to work to strict deadlines;
- Ability to manage own workload and ensure tasks are completed efficiently and accurately;
- Ability to work under pressure for long periods and use initiative;
- Strong numerical skills;
- Strong knowledge of Microsoft Office with emphasis on Excel and Outlook;
- Ability to learn and work with in house systems and databases;
- A team player with a positive 'can do' attitude.
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