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Examination Operations Coordinator

  • Location: Croydon, Surrey
  • Sector: Secretarial
  • Salary: £21000 - £22000 per annum + plus benefits
  • Job type: Permanent
  • Date posted: 05/06/2018
  • Job reference: MM - 4673
This vacancy has now expired.

Immediate Start - temp to perm or straight permanent position.

My client who is a very well established and reputable educational institution based in Croydon is looking for a well-educated, highly organised individual with excellent administrative and customer services skills to provide support to the manager and the operations team.

This is a great opportunity for a second jobber who may have been in retail, call centre or a customer services department, who is now eager to develop their organisational and administrative skills.

Duties will include:-

Examination Delivery

  • Advise test centres on exam booking/administration procedures;
  • Ensure exam closing dates are adhered to and apply surcharges as necessary;
  • Organise UK examination tours which have cost effective itineraries, where applicable;
  • Ensure all itineraries and tours adhere to examiner working conditions guidelines;
  • Support examiners to book travel/accommodation through our agreed service provider; book flights where necessary;
  • Accurately process examiner payments, centre invoices and received income within agreed timeframes.

Customer Service and Quality Assurance

  • Deal with telephone and email enquiries from centres/examiners within specified timeframes and agreed policies;
  • Ensure all information given out is accurate and current;
  • Provide telephone support to centres;
  • Assist the Team Manager to maintain good quality customer facing operational information available on company's website, correspondence etc;
  • Advise centres and examiners on the correct implementation of the Candidate ID policy;
  • Assist in delivery of written exam inspection program;
  • Assist in delivery of live monitoring program.
  • Attend regular review and planning sessions
  • Provide operational support for occasional conferences and other events

Skills and Experience required:

  • Excellent communication skills (telephone and written);
  • Excellent administrative skills;
  • Strong time management skills and the ability to work to strict deadlines;
  • Ability to manage own workload and ensure tasks are completed efficiently and accurately;
  • Ability to work under pressure for long periods and use initiative;
  • Strong numerical skills;
  • Strong knowledge of Microsoft Office with emphasis on Excel and Outlook;
  • Ability to learn and work with in house systems and databases;
  • A team player with a positive 'can do' attitude.

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