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Client Services Manager (Card Products)

  • Location: London
  • Sector: Banking Operations
  • Salary: £40000 - £50000 per annum
  • Job type: Permanent
  • Date posted: 17/09/2018
  • Job reference: 31060

A unique opportunity has arisen with an exciting and rapidly expanding US bank within the City. They are looking for a Client Service Manager to join the team of a rapidly expanding US bank.

Some of the responsibilities within the role will include, but are not limited to:

  • Day to day responsibility for managing incoming client emails into the UK Client Service Team.
  • Driving forward of the card product knowledge within the team.
  • Delegating quick kill/first touch enquiries.
  • Dealing with clients requests in regards to transactional and card banking.
  • Helping set KPIs and SLAs for the team and driving efficiency within the banking customer service team.

The successful candidate will have worked within a banking or card services company before within a client facing role. Excellent interpersonal skills are required. You must also have very strong Card Product knowledge.

The starting salary for this position will range £40,000 to £50,000 dependent upon experience, plus bonus, and benefits. These include a great work life balance and a family feel culture. Due to the ambitious nature of the bank and the growth potential there are excellent career progression opportunities form this position.

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