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Training & Competence Manager

  • Location: North East
  • Sector: Human Resources
  • Salary: £45000 - £50000 per annum
  • Job type: Permanent
  • Date posted: 25/07/2017
  • Job reference: TGA27514
This vacancy has now expired.

Your role will be pivotal in ensuring that all of the business leaders and people are competent to deliver brilliant experiences to their customers and members. You will be shaping the career paths of customer facing employees and supporting business leaders to positively drive capability and a high performance culture.

Working closely with Senior Stakeholders to embed and continuously improve the Training and Competence scheme, ensuring it is fit for business needs and to scope out and lead the design, delivery and embedding of the programme.

Impliment and embed the training and competency scheme effectively into areas of the business that currently do not fall into scope of the current framework.

Monitor and report the effectiveness of the scheme, identifying and mitigating business risks through the analysis of data.

Anticipate, make recommendations on and challenge operational change programmes, ensuring the outcomes of such initiatives are effectively planned and implemented into the scheme.

Collaborate with wider Quality monitoring and assurance teams as well as Learning and Development team to ensure all training programmes align with the scheme accordingly.

Be the key expert and point of advice with regards the T&C Scheme promoting a culture of business ownership and development of people capability.

Conduct regular assessments of competency and identify recommendations that will provide ongoing improvement and implementing the relevant changes required.

Effectively partner with operational key stakeholders including Group Compliance to ensure any changes are effectively communicated and are in line with our regulatory responsibilities.

Collaborate with the central L&D team and senior leaders to support the leadership development strategy to help deliver a step change in ensuring out leaders have the right skills and knowledge to lead our people in the right way across our centres of excellence.

Skills and Experience

  • Proven experience of designing, implementing and managing Training and Competence schemes
  • Strong communication skills including at Senior Management level with the ability to influence and challenge key stakeholders
  • Proven ability to deliver accurate reports and MI for Senior Stakeholders
  • Proven ability to work independently, under tight deadlines and make effective decisions
  • Broad and depth of understanding of the FCA Framework including ICOB/COB/PERG/SYSC/T&C rules
  • You will need in depth experience of effective leadership development solutions.
  • Demonstrable evidence of managing the end to end learning process from identifying the learning gap through to measuring the successful impact of a solution, including quantifying the benefits of solutions for an organisation.
  • Experience of working within an FCA Regulated Organisation
  • Experience within a Quality Assurance or Learning and Development environment
  • Experience of data manipulation, analytical techniques and statistical modelling
  • Experience of leading and managing change at an organisational level
  • Project Management skills

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