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Italian speaking Hospitality Manager - Tuscany based

  • Location: Europe
  • Sector: Secretarial
  • Salary: €47000 - €57000 per annum
  • Job type: Permanent
  • Date posted: 06/07/2017
  • Job reference: LWHM0607

Hospitality Manager - Tuscany - Immediate start - €47,000 - €57,000 (Accommodation provided)

Conversational/fluent Italian is required.

Hours: Flex due to the nature of the role. (You must be able to work any hours required and at weekends during peak seasons).

Are you happy to be based in Tuscany fulltime? We have an amazing opportunity to work within hospitality and deliver five star service. This is a very exciting mixed role, working in luxurious surroundings with professional dynamic staff.

Accommodation will be provided, use of a company car and a great bonus!

Position Overview:

We are seeking an experienced Hospitality Manager to organise and oversee daily operations of our facilities in Tuscany. You will be responsible for ensuring excellent customer service to guests of three luxury villas, maintaining a high level of quality in the accommodations, managing and coordinating guest services, personnel, maintenance workers, and suppliers, and helping market the rentals.

The Hospitality Manager reports to the Creative Marketing Director of hospitality and to the estate's General Manager on property management and we are looking for an individual who can build a natural rapport with the guests and goes above and beyond at all times to deliver.

This is a unique position and you will work with a really fantastic team based in Tuscany and ideally you will either live onsite or very close by as its very fluid in relation to working hours. We are looking for someone who can really muck in and is not afraid of hard work.

Responsibilities: Hospitality:

  • Deliver on all aspects of excellent customer service to guests from reservations to departure
  • Manage and execute wine tastings, shooting party weekends, dinners and other events
  • Manage villa reservations with rental agencies and maintain a rental calendar
  • Market villas to maximise rentals and explore and pursue new marketing opportunities
  • Coordinate airport transfers, organise excursions and handle ad-hoc guest requests as needed
  • Handle guest enquiries and complaints when necessary
  • Assist with hospitality budgeting and monitor expenses

Property Management/Maintenance:

  • Ensure high level of quality in all facilities, including cleanliness and upkeep
  • Source and maintain good working relationships with local vendors
  • Coordinate and supervise maintenance workers, suppliers, wait staff and housekeepers
  • Ensure supplies and equipment are adequate in quantity and quality
  • Organise and coordinate operations to ensure maximum efficiency
  • Enforce adherence to regulations and quality standards
  • Ensure all records are kept properly and consistently
  • Review and prepare reports for senior management and estate's General Manager when necessary

Requirements:

  • Proven experience as hospitality manager and/or property manager
  • Hands-on experience in customer service or sales
  • Solid understanding of hospitality procedures and best practices
  • Proficient in MS Office (Word, Excel, Outlook)
  • Excellent organisational and leadership skills
  • Outstanding communication (verbal and written) and interpersonal skills
  • Problem-solving aptitude
  • BSc/BA in hospitality management (optional)
  • Conversational or fluent Italian required

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